Version Control Record - Record of the latest update to the Casual Pay Guide.
Casual Pay workers are defined as workers hired under the authority of the U.S. code called the Pay Plan for Emergency Workers.
The Casual Pay Guide is a web-based publication that mimics a typical printed user guide. It is organized by chapters, as follows:
National Interagency Fire Center
Casual Payment Center MS 270
3833 S. Development Ave.
Boise, ID 83705-5354
Toll Free: 877-471-2262 | Local: 208-387-5760 | Fax: 208-433-6405
Hours of Operation: 9:45 a.m. to 6:15 p.m. ET / 7:45 a.m. to 4:15 p.m. MT Monday - Friday
Albuquerque Service Center
Incident Finance Branch, Casual Pay
101 B Sun Avenue, NE
Albuquerque, NM 87109
Casual Inquiries: 1-877-372-7248
Fax: 1-866-816-9532 or 505-563-7996
Hours of Operation: 9:00 a.m. to 7:00 p.m. ET / 7:00 a.m. to 5:00 p.m. MT Monday - Friday
If we have not answered your Casual Pay question completely on this website, contact us for more information. Please include the name of your agency and your email address or telephone number so that we can reply as soon as possible.
| Fax: 303-969-5463
Hours of Operation: 8:00 a.m. - 7:30 p.m. ET / 6 a.m. - 5:30 p.m. MT
After Hours and On-Call Support | Customer Support Center
NOTE: After hours support is no longer provided by the CSC for functional or system support. In case of a system outage Casual users can contact the above number and menu options and their call is routed to DOI OCIO's Data Operations Team which is a 24/7 operation. This group has on-call information for every IBC support application and can report and escalate system outages appropriately.
IT assistance or help with finding FPPS SPOC, printer issue or connectivity issues: Customer Support Center