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IBC Service Level Agreement Metrics

IBC is a results-driven organization.

We are committed to proactively measuring, assessing, and managing all aspects of delivered services as evaluated against the performance metrics established in our service-level agreements (SLAs). As a shared service provider, IBC is able to ensure compliance with new requirements with a single update, thereby shouldering the workload and responsibility for compliance for our customer agencies.

IBC SLAs and Performance Results

A service level agreement (SLA) defines the level of service you expect when working with IBC, laying out the metrics by which service is measured. Visit the links listed below to view IBC SLAs and performance results for our service areas.


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