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Casual Pay Frequently Asked Questions

This section of the Casual Pay website provides a list of commonly asked questions and their answers. If we have not answered your Casual Pay question completely on this website, contact us for more information.

The FPPS system will be operational and available 24 hours a day - 7 days a week with the exception of the following times:

Monday - Saturday: 4:00 a.m. - 6:00 a.m. ET / 2:00 a.m. - 4:00 a.m. MT

File processing, table loads, and daily backup processing to be performed during this time

Saturday - Sunday: 12:00 a.m. - 12:00 p.m. ET / 10:00 p.m. - 10:00 a.m. MT *

IT Directorate planned system maintenance 

* Maintenance times may be extended past 10:00 a.m. on Sunday. In the event maintenance needs to be extended past the defined timeframe above, it will be scheduled in advance and communicated to the Casual Pay community.

Pay calculates are run at  3:00 p.m. ET / 1:00 p.m. MT, Monday - Friday (except holidays).

Go to the website. On the lower left of the page where it says "For IBC Customers", select FPPS from the pull down menu and click ‘Go'. You will get a notice you are entering a restricted area. Click on ‘Continue'. On the next page, under Web FPPS (Web-enabled FPPS) select ‘Login to Web FPPS'. This will direct you to the login page for Web FPPS. 

Note: If you are logging on for the first time, or using a computer that has never been used to access FPPS, you may see a delay at logon. This is due to files being downloaded to your computer.

If you do not know who your SPOC is, contact the Customer Support Center to obtain the name and contact number of your SPOC.

Contact the Security Point of Contact (SPOC) for your agency to reset your password.

Visit the Security forms page on IBC Customer Central.

Indicator Explanation


Timesheet was entered through I-Suite.


Timesheet was entered through I-suite and has notes attached.


Timesheet was entered in FPPS through CTIN command.




Indicator Explanation


SSN is not in the FPPS system or SSN and last name do not match.


Hiring location does not match FPPS master.


Timesheet has been sent back to reject file from command CTPR.


Timesheet has notes attached.


Timesheet has a default hiring location.


An uncertified timesheet already resides in command CTPR.


Timesheet contains data that is less than prior year. This error will only allow timesheet to be viewed and/or deleted.


Casual Pay Contacts

Department of the Interior Casual Hires (BIA, BLM, FWS, and NPS) 

National Interagency Fire Center
Casual Payment Center MS 270 
3833 S. Development Ave.
Boise, ID 83705-5354 

Toll Free: 877-471-2262 | Local: 208-387-5760 | Fax: 208-433-6405

Send Email

Hours of Operation: 9:45 a.m. to 6:15 p.m. ET / 7:45 a.m. to 4:15 p.m. MT Monday - Friday

USDA Forest Service Casual Hires

Albuquerque Service Center
Incident Finance Branch, Casual Pay
101 B Sun Avenue, NE
Albuquerque, NM 87109
Casual Inquiries: 1-877-372-7248
Fax: 1-866-816-9532 or 505-563-7996 

Send Email

Hours of Operation: 9:00 a.m. to 7:00 p.m. ET / 7:00 a.m. to 5:00 p.m. MT Monday - Friday

If we have not answered your Casual Pay question completely on this website, contact us for more information. Please include the name of your agency and your email address or telephone number so that we can reply as soon as possible.

Customer Support Center

| Fax: 303-969-5463

Hours of Operation: 8:00 a.m. - 7:30 p.m. ET / 6 a.m. - 5:30 p.m. MT

After Hours and On-Call Support | Customer Support Center

NOTE: After hours support is no longer provided by the CSC for functional or system support. In case of a system outage Casual users can contact the above number and menu options and their call is routed to DOI OCIO's Data Operations Team which is a 24/7 operation. This group has on-call information for every IBC support application and can report and escalate system outages appropriately.

IT assistance or help with finding FPPS SPOC, printer issue or connectivity issues: Customer Support Center


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