The Payroll Operations Division (POD) includes multiple branches that work together to deliver accurate, timely, and customer‑focused payroll services for our client agencies. Below are the primary points of contact for each POD Branch.
For most customer service needs—including questions about pay, tax documents, leave, and deductions—please contact the Customer Support Center, which serves as the first point of resolution for payroll inquiries.
Customer Support Center | 1-866-FOR-1-CSC (1-866-367-1272) | Payroll_Helpdesk@ios.doi.gov
Duke Dupre, Branch Chief | 303-969-7487 | Duke_Dupre@ibc.doi.gov
| Name | Agencies | Phone Number | |
|---|---|---|---|
| Section 1 | ABMC, ACHP, CFA, CPSC, DFC, DOI, ED, FLRA, FRTIB, HMM, HSTSF, IAF, MCC, NASA, NRC, PIDB, PTR, SSS, URMCC, USADF, USDA Casuals, YCC | 303-969-7402 | IBCDEN_POD_BPB_GOVT1@ibc.doi.gov |
| Section 2 | BGS, CIGIE, DCC, DNFSB, EAC, EPA, JMF, NMB, PCLOB, SCOTUS, SEC, SSA, USTC | 303-969-6332 | IBCDEN_POD_BPB_GOVT2@ibc.doi.gov |
| Section 3 | ARC, CSB, DOT, EEOC, EXIM, FERC, FHFA, FTC, IBWC, IMLS, JFK, NARA, NLRB, NSF, NTSB, PBGC, PDSDC, STB, USITC, USTDA | 303-969-7407 | IBCDEN_POD_BPB_GOVT3@ibc.doi.gov |
John Castillo, Branch Chief | 303-969-6340 | John_A_Castillo@ibc.doi.gov
| Name | |
|---|---|
| DMB Team | DMB_General@ibc.doi.gov |
Karen Galperin, Branch Chief | 303-969-7450 | Karen_A_Galperin@ibc.doi.gov
| Name | Agencies | Phone Number | |
|---|---|---|---|
| Section 1 | ACHP, ARC, BGS, BIA (DOI), BIE (DOI), BLM (DOI), Casuals, CFA, CPSC, CSB, DCC, DNFSB, FERC, FHFA, FLRA, FRTIB, FWS (DOI), HMM, HSTSF, IAF, IMLS, JMF, NASA, NSF, PCLOB, PTR, SEC, SSS, USADF, USGS (DOI), USITC, USTDA | 303-969-7441 303-969-5300 303-969-7446 | IBCDEN_POD_POB_SEC1@ibc.doi.gov |
| Section 2 | ABMC, BOEM (DOI), BOR (DOI), BSEE (DOI), BTFA (DOI), DFC, ED, EEOC, EPA, EXIM, FTC, MCC, NARA, NPS (DOI), NRC, OIG (DOI), ONRR (DOI), OS (DOI), OSMRE (DOI), PBGC, SOL (DOI), URMCC, USITC, YCC | 303-980-3833 303-969-7474 303-969-7405 | IBCDEN_POD_POB_SEC2@ibc.doi.gov |
| Section 3 | CIGIE, DOT, EAC, IBWC, JFK, NLRB, NMB, NTSB, PDSDC, SSA, STB | 303-969-6353 303-969-6356 303-969-6358 303-969-7091 | IBCDEN_POD_POB_SEC3@ibc.doi.gov |
Rebecca Romero, Branch Chief (A) | 303-969-7409 | Rebecca_N_Romero@ibc.doi.gov
| Name | |
|---|---|
| Training Specialists | POD_TSS@ibc.doi.gov |
| Writer / Editors | POD_TWE@ibc.doi.gov |
Rebecca Romero, Branch Chief (A) | 303-969-7409 | Rebecca_N_Romero@ibc.doi.gov
| Name | Title | Phone Number | |
|---|---|---|---|
| Michelle Blackmon | Supervisory Accountant | 303-969-5649 | Michelle_D_Blackmon@ibc.doi.gov |
| Jay Casey | Supervisory Accountant | 303-969-7390 | Jay_Casey@ibc.doi.gov |
Rebecca Romero, Branch Chief (A) | 303-969-7409 | Rebecca_N_Romero@ibc.doi.gov
| Name | |
|---|---|
| System Analysts | POD_SAT_Training@ibc.doi.gov |
| System Auditors | POD_SACS_SAS@ibc.doi.gov |
Interior Business Center
Payroll Operations Division
One Denver Federal Center
Bldg 48
Denver, CO 80225