A service level agreement (SLA) defines the level of service you expect when working with IBC, laying out the metrics by which service is measured. Toggle the Areas of Service below to view IBC SLAs and performance results.
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FY 2024 Metrics by Service
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| Rental Market Surveys | 95% of regional rental rate survey reports are issued within 60 calendar days of receipt of the rental data from the contractor with no significant errors. | 100% | 100% | ||
| Student Training | 90% of students’ training objectives are met, as measured by class evaluation forms. | N/A | N/A | ||
| Help Desk Response | 95% of requests for assistance are answered within 24 business hours of receipt. | 100% | 99.87% | ||
| iQMIS System Availability | 95% of the time iQMIS production system will be available except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer. | 99.67% | 99.42% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| Indirect Cost Rate Proposal | 80% of ICS’ indirect cost rate negotiation agreements are offered to the grantee within 6 months of receipt of a complete indirect cost rate proposal. | 83% | |||
| Cost Allocation Plan Approval Letters | 80% of ICS’ cost allocation plan approval letters are sent to the grantee within 6 months of receipt of a complete cost allocation plan proposal. | 100% |
| Metric | Metric Description | Annual Results |
|---|---|---|
| Contract Audit Reports | 90% of contract audit reports will be issued by the agreed to date with AAS' customers. | 100% |
| Contract Audit Submissions for Requested Audits | 90% of contract audit submissions received for requested audits will be reviewed for adequacy within 60 days of receipt of a complete contract audit submission. | 100% |
FY 2024 Metrics by Agency or Office
| Service Area | Metric | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| IPAC | 98% of Federal IPAC payments are processed within 10 business days. | 100% | 100% | ||
| TDY | 95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment. | 100% | 100% | ||
| Permanent Change of Station | 90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents. | 100% | 100% | ||
| Application Availability | Production system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time. | 95% | 99% | ||
| Annual Assurance Statement on Management Controls over Financial Reporting | Annual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End. | N/A | N/A | ||
| Account Setup/Maintenance Assistance | Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request. | 98% | 95% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| Permanent Change of Station | 90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents. | 100% | 98% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| Permanent Change of Station | 90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents. | 100% | 99% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| Permanent Change of Station | 90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents. | 100% | 100% |
| Service Area | Metric | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| TDY | 95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment. | 100% | 100% | ||
| Vendor Payments | 98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation. | 100% | 100% | ||
| Vendor Payments | Interest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely. | Under 3% | Under 3% | ||
| Application Availability | Production system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time. | 95% | 99% | ||
| Annual Assurance Statement on Management Controls over Financial Reporting | Annual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End. | N/A | N/A | ||
| Account Setup/ Maintenance Assistance | Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request. | 98% | 95% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| Application Availability | Production system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time. | 95% | 99% | ||
| Annual Assurance Statement on Management Controls over Financial Reporting | Annual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End. | N/A | N/A | ||
| Account Setup/Maintenance Assistance | Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request. | 98% | 95% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| Application Availability | Production system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time. | 95% | 99% | ||
| Annual Assurance Statement on Management Controls over Financial Reporting | Annual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End. | N/A | N/A | ||
| Account Setup/Maintenance Assistance | Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request. | 98% | 95% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| ICAL | Respond to 100% audit PBC requests by agreed to PBC date. Audit PBC date will be compared to received date of PBC item. | 100% | 100% | ||
| Billings & Collections | 95% of outstanding debt is referred to Treasury in accordance with agency deadlines and/or Treasury schedules. | 100% | 100% | ||
| Billings & Collections | 100% of stale debt greater than two years is reported to the client and recommended for reclassification or to be written off. IBC will process the CFO's decision within 30 days of receipt. | 100% | 100% | ||
| Billings & Collections | 98% of T&M collections are processed in accordance with the IAA specifications for the months ending December, March, June, and September. | 129% | 180% | ||
| Billings & Collections | Complete Month End Close of Sales and Distribution (SD) Module in FBMS within the first business day of each month (assuming availability of FBMS on the first business day) | Yes | Yes | ||
| Billings & Collections | Complete Year End Close of Sales and Distribution (SD) Module in FBMS by COB September 30th. SD Close has other dependencies and this metric assumes that expense activity is static before 9/30. Metric only applicable for 4th Quarter reporting. | N/A | N/A | ||
| Billings & Collections | By the end of each monthly reporting period, 100% of commercial deposits will be processed in FBMS (no Statement of Difference present at end of reporting period) | 100% | 100% | ||
| Billings & Collections | 95% of fixed price agreements were collected according to terms of the IAA within the reporting period. | 100% | 104% | ||
| Billings & Collections | Process Bankcard Reallocations upon request of program offices with 2 business days of receipt. Metric indicates IBC processed initial file submission within this timeframe and provided feedback to submitter with either the posted file or error messages. | 100% | 100% | ||
| Billings & Collections | Process Standard Vouchers (VA's) upon request of program offices within 2 business days of receipt. Metric indicates IBC processed initial file submission within this timeframe and provided feedback to submitter with either the posted file or error messages. | 100% | 100% | ||
| General Accounting | IBC will complete required NRDAR reconciliations (NRDAR monthly recon) on a monthly basis and analyze/resolve all FBWT and investment balances involving NRDAR investment activity by the 5TH business day following the end of the month and provide required reconciliations to PFM by COB on the 5TH business day. | Yes | Yes | ||
| General Accounting | Process Payroll Adjustments upon request of program offices within 2 business days of receipt. Metric indicates IBC processed initial file submission within this timeframe and provided feedback to submitter with either the posted file or error messages | Yes | Yes | ||
| IPACS | 98% of Federal IPAC payments are processed within 10 business days. | 98% | 99% | ||
| IPACS | By the end of each monthly reporting period, 100% of Federal IPAC payments will be processed in FBMS (no Statement of Difference present at end of reporting period) | 100% | 100% | ||
| Permanent Change of Station | 90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents. | 100% | 100% | ||
| TDY | 95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment. | 100% | 100% | ||
| Vendor Payments | 98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation. | 99% | 99% | ||
| Vendor Payments | Interest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely. | 100% | 100% | ||
| Vendor Payments | By the end of each monthly reporting period, 100% of commercial vendor payments will be processed in FBMS (no Statement of Difference present at end of reporting period) | 100% |
| Service Area | Metric | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| IPAC | 98% of Federal IPAC payments are processed within 10 business days. | 100% | 98% | ||
| TDY | 95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment. | 99% | 99% | ||
| Permanent Change of Station | 90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents. | 100% | 100% | ||
| Vendor Payments | 98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation. | 100% | 100% | ||
| Vendor Payments | Interest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely. | Under 3% | Under 3% | ||
| Application Availability | Production system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time. | 95% | 99% | ||
| Annual Assurance Statement on Management Controls over Financial Reporting | Annual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End. | N/A | N/A | ||
| Account Setup/Maintenance Assistance | Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request. | 98% | 95% |
| Service Area | Metric | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| IPAC | 98% of Federal IPAC payments are processed within 10 business days. | 100% | 100% | ||
| TDY | 95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment. | 99% | 99% | ||
| Vendor Payments | 98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation. | 100% | 99% | ||
| Vendor Payments | Interest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely. | Under 3% | Under 3% | ||
| Application Availability | Production system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time. | 95% | 99% | ||
| Annual Assurance Statement on Management Controls over Financial Reporting | Annual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End. | N/A | N/A | ||
| Account Setup/Maintenance Assistance | Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request. | 98% | 95% | ||
| Application Availability Prism | 100% | 100% | |||
| Application Availability E2 | 100% | 99% |
| Service Area | Metric | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| IPAC | 98% of Federal IPAC payments are processed within 10 business days. | 99.89% | 99.34% | ||
| TDY | 95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment. | 100% | 102% | ||
| Vendor Payments | 98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation. | 98.96% | 99.36% | ||
| Vendor Payments | Interest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely. | 100% | 100% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| Permanent Change of Station | 90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents. | 100% | 100% | ||
| TDY | 95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment. | 100% | 100% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| Application Availability | Production system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time. | 95% | 99% | ||
| Annual Assurance Statement on Management Controls over Financial Reporting | Annual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End. | N/A | N/A | ||
| Account Setup/Maintenance Assistance | Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request. | 98% | 95% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| IPAC | 98% of Federal IPAC payments are processed within 10 business days. | 100% | 99% | ||
| Permanent Change of Station | 90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents. | 100% | 92% | ||
| TDY | 95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment. | 99% | 100% | ||
| Vendor Payments | 98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation. | 99% | 100% | ||
| Vendor Payments | Interest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely. | Under 3% | Under 3% | ||
| Application Availability | Production system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time. | 95% | 99% | ||
| Annual Assurance Statement on Management Controls over Financial Reporting | Annual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End. | N/A | N/ | ||
| Account Setup/Maintenance Assistance | Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request. | 98% | 95% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| Vendor Payments | 98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation. | 100% | 100% | ||
| Vendor Payments | Interest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely. | Under 3% | Under 3% | ||
| Application Availability | Production system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time. | 95% | 99% | ||
| Annual Assurance Statement on Management Controls over Financial Reporting | Annual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End. | N/A | N/A | ||
| Account Setup/Maintenance Assistance | Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request. | 98% | 95% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| IPAC | 98% of Federal IPAC payments are processed within 10 business days. | 100% | 100% | ||
| TDY | 95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment. | 99% | 99% | ||
| Vendor Payments | 98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation. | 100% | 100% | ||
| Vendor Payments | Interest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely. | Under 3% | Under 3% | ||
| Application Availability | Production system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time. | 95% | 99% | ||
| Annual Assurance Statement on Management Controls over Financial Reporting | Annual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End. | N/A | N/A | ||
| Account Setup/Maintenance Assistance | Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request. | 98% | 95% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| IPAC | 98% of Federal IPAC payments are processed within 10 business days. | 100% | 100% | ||
| TDY | 95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment. | 100% | 100% | ||
| Vendor Payments | 98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation. | 100% | 100% | ||
| Vendor Payments | Interest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely. | Under 3% | Under 3% | ||
| Application Availability | Production system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time. | 95% | 99% | ||
| Annual Assurance Statement on Management Controls over Financial Reporting | Annual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End. | N/A | N/A | ||
| Account Setup/Maintenance Assistance | Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request. | 98% | 95% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| IPAC | 98% of Federal IPAC payments are processed within 10 business days. | 100% | 100% | ||
| TDY | 95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment. | 100% | 100% | ||
| Vendor Payments | 98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation. | 100% | 100% | ||
| Vendor Payments | Interest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely. | Under 3% | Under 3% | ||
| Application Availability | Production system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time. | 95% | 99% | ||
| Annual Assurance Statement on Management Controls over Financial Reporting | Annual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End. | N/A | N/A | ||
| Account Setup/Maintenance Assistance | Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request. | 98% | 95% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| IPAC | 98% of Federal IPAC payments are processed within 10 business days. | 100% | 100% | ||
| Application Availability | Production system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time. | 95% | 99% | ||
| Annual Assurance Statement on Management Controls over Financial Reporting | Annual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End. | N/A | N/A | ||
| Account Setup/Maintenance Assistance | Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request. | 98% | 95% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| Application Availability | Production system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time. | 95% | 99% | ||
| Annual Assurance Statement on Management Controls over Financial Reporting | Annual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End. | N/A | N/A | ||
| Account Setup/Maintenance Assistance | Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request. | 98% | 95% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| Application Availability | Production system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time. | 95% | 99% | ||
| Annual Assurance Statement on Management Controls over Financial Reporting | Annual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End. | N/A | N/A | ||
| Account Setup/Maintenance Assistance | Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request. | 98% | 95% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| IPAC | 98% of Federal IPAC payments are processed within 10 business days. | 100% | 100% | ||
| TDY | 95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment. | 100% | 97% | ||
| Vendor Payments | 98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation. | 100% | 100% | ||
| Vendor Payments | Interest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely. | Under 3% | Under 3% | ||
| Application Availability | Production system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time. | 95% | 99% | ||
| Annual Assurance Statement on Management Controls over Financial Reporting | Annual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End. | N/A | N/A | ||
| Account Setup/Maintenance Assistance | Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request. | 98% | 95% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| IPAC | 98% of Federal IPAC payments are processed within 10 business days. | 100% | 100% | ||
| TDY | 95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment. | 97% | 100% | ||
| Vendor Payments | 98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation. | 99% | 100% | ||
| Vendor Payments | Interest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely. | Under 3% | Under 3% | ||
| Application Availability | Production system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time. | 95% | 99% | ||
| Annual Assurance Statement on Management Controls over Financial Reporting | Annual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End. | N/A | N/A | ||
| Account Setup/Maintenance Assistance | Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request. | 98% | 95% |
FY 2024 Metrics for Accounting Operations
PFM Approved metrics for AOSD Departmental Offices only
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| AOSD – 1 | Respond to 100% audit PBC request by agreed to PBC date. Audit PBC date will be compared to received date of PBC date item | 100% | 100% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| AOSD -2 | 95% of outstanding debt is referred to Treasury in accordance with agency deadlines and/or Treasury schedules. | 100% | 100% | ||
| AOSD - 3 | 100% of stale debt greater than two years is reported to the client and recommended for reclassification or to be written off. IBC will process the CFO's decision within 30 days of receipt. IBC will prepare quarterly, the Treasury Report on Receivables (TROR), in accordance with Treasury guidelines. | 100% | 100% | ||
| AOSD - 4 | 98% of collections are processed in accordance with the IAA specifications for months ending December, March, June, and September | 129% | 180% | ||
| AOSD - 5 | Complete Month End Close of Sales and Distribution (SD) Module in FBMS within the first business day of each month (assuming availability of FBMS on the first business day) | Yes | Yes | ||
| AOSD - 6 | Complete Year End Close of Sales and Distribution (SD) Module in FBMS by COB September 30th. SD Close has other dependencies and this metric assumes that expense activity is static before 9/30. Metric only applicable for 4th Quarter reporting. | N/A | N/A | ||
| AOSD -7 | By the end of each monthly reporting period, 100% of commercial deposits will be processed in FBMS (no Statement of Difference present at end of reporting period) | 100% | 100% | ||
| AOSD - 8 | 95% of fixed price agreements were collected according to terms of the IAA within the reporting period. | 100% | 104% | ||
| AOSD - 9 | Process Bankcard Reallocations upon request of program offices with 2 business days of receipt. Metric indicates IBC processed initial file submission within this timeframe and provided feedback to submitter with either the posted file or error messages | 100% | 100% | ||
| AOSD - 10 | Process Standard Vouchers (VA's) upon request of program offices within 2 business days of receipt. Metric indicates IBC processed initial file submission within this timeframe and provided feedback to submitter with either the posted file or error messages | 100% | 100% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| AOSD - 11 | IBC will complete required NRDAR reconciliations (NRDAR monthly recon) on a monthly basis and analyze/resolve all FBWT and investment balances involving NRDAR investment activity by the 5th business day following the end of the month and provide required reconciliations to PFM by COB on the 5th business day. | Yes | Yes | ||
| AOSD - 12 | Process Payroll Adjustments upon request of program offices within 2 business days of receipt. Metric indicates IBC processed initial file submission within this timeframe and provided feedback to submitter with either the posted file or error messages | Yes | Yes |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| AOSD - 13 | 98% of Federal IPAC payments are processed within 10 business days. | 98% | 99% | ||
| AOSD - 14 | By the end of each monthly reporting period, 100% of Federal IPAC payments will be processed in FBMS (no Statement of Difference present at end of reporting period) | 100% | 100% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| AOSD - 15 | 90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents. | 100% | 100% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| AOSD - 16 | 95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment. | 100% | 100% |
| Metric | Metric Description | Q1 Results | Q2 Results | Q3 Results | Q4 Results |
|---|---|---|---|---|---|
| AOSD - 17 | 98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation. | 99% | 99% | ||
| AOSD - 18 | Interest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely. | 100% | 100% | ||
| AOSD - 19 | By the end of each monthly reporting period, 100% of commercial vendor payments will be processed in FBMS (no Statement of Difference present at end of reporting period) | 100% | 100% |
Termination Clause
FMD IAA/SLA Termination Clause
FMD Inter-Agency Agreements (IAAs)/Service Level Agreements (SLAs) may not be terminated prior to the end of the period of performance outlined in the agreements. IAA/SLA amounts are determined in the prior fiscal year by service, and each customer’s share of the full service is calculated at that time to ensure full cost recovery. In order to minimize risk and impact on each customer by service offering, IBC/customers can only terminate services at the beginning of the next fiscal year. Either party must provide 180 days written notice prior to termination of services at the beginning of the upcoming fiscal year. This allows the IBC to properly allocate costs to customers for each service in the upcoming fiscal year while mitigating the risk of increasing current year costs for the remaining existing customers. The customer will be billed for all costs incurred related to the customer move to another support organization that are outside of the normal scope of the service offering.