FY2023 IBC Service Level Agreements - Financial Management Directorate

A service level agreement (SLA) defines the level of service you expect when working with IBC, laying out the metrics by which service is measured. Toggle the FMD Areas of Service to view IBC SLAs and FY2023 performance results.

For questions and assistance: Financial Management Contacts

Metrics by Agency or Office

 
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
IPAC98% of Federal IPAC payments are processed within 10 business days.97%  
TDY95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment.93%   
Permanent Change of Station90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents.100%   
Application AvailabilityProduction system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time.99%   
Annual Assurance Statement on Management Controls over Financial ReportingAnnual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End.N/A 

 

 

  
Account Setup/Maintenance Assistance
Users utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request.95%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
Permanent Change of Station90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents.100%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
Permanent Change of Station90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents.100%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
Permanent Change of Station90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents.100%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
Application AvailabilityProduction system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time.99%   
Annual Assurance Statement on Management Controls over Financial ReportingAnnual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End.n/a   
Account Setup/Maintenance AssistanceUsers utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request.95%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
Application AvailabilityProduction system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time.99%   
Annual Assurance Statement on Management Controls over Financial ReportingAnnual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End.n/a   
Account Setup/Maintenance AssistanceUsers utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request.95%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results

ICAL

Respond to 100% audit PBC requests by agreed to PBC date. Audit PBC date will be compared to received date of PBC item.100%   

Billings & Collections

95% of outstanding debt is referred to Treasury in accordance with agency deadlines and/or Treasury schedules.100%   

Billings & Collections

100% of stale debt greater than two years is reported to the client and recommended for reclassification or to be written off. IBC will process the CFO's decision within 30 days of receipt.100%   

Billings & Collections

98% of T&M collections are processed in accordance with the IAA specifications for the months ending December, March, June, and September.133.41%   

Billings & Collections

Complete Month End Close of Sales and Distribution (SD) Module in FBMS within the first business day of each month (assuming availability of FBMS on the first business day)

Yes

   

Billings & Collections

Complete Year End Close of Sales and Distribution (SD) Module in FBMS by COB September 30th. SD Close has other dependencies and this metric assumes that expense activity is static before 9/30. Metric only applicable for 4th Quarter reporting.

n/a

   

Billings & Collections

By the end of each monthly reporting period, 100% of commercial deposits will be processed in FBMS (no Statement of Difference present at end of reporting period)100%   

Billings & Collections

95% of fixed price agreements were collected according to terms of the IAA within the reporting period.100%   

Billings & Collections

Process Bankcard Reallocations upon request of program offices with 2 business days of receipt. Metric indicates IBC processed initial file submission within this timeframe and provided feedback to submitter with either the posted file or error messag100%   

Billings & Collections

Process Standard Vouchers (VA's) upon request of program offices within 2 business days of receipt. Metric indicates IBC processed initial file submission within this timeframe and provided feedback to submitter with either the posted file or error messages100%   

General Accounting

IBC will complete required NRDAR reconciliations (NRDAR monthly recon) on a monthly basis and analyze/resolve all FBWT and investment balances involving NRDAR investment activity by the 5TH business day following the end of the month and provide required reconciliations to PFM by COB on the 5TH business day.

Yes

   

General Accounting

Process Payroll Adjustments upon request of program offices within 2 business days of receipt. Metric indicates IBC processed initial file submission within this timeframe and provided feedback to submitter with either the posted file or error messages

Yes

   

IPACS

98% of Federal IPAC payments are processed within 10 business days.93.83%   

IPACS

By the end of each monthly reporting period, 100% of Federal IPAC payments will be processed in FBMS (no Statement of Difference present at end of reporting period)100%   
Permanent Change of Station90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents.100%   

TDY

95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment.100%   

Vendor Payments

98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation.99.39%   

Vendor Payments

Interest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely.100%   

Vendor Payments

By the end of each monthly reporting period, 100% of commercial vendor payments will be processed in FBMS (no Statement of Difference present at end of reporting period)100%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
IPAC98% of Federal IPAC payments are processed within 10 business days.98%   
TDY95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment.99%   
Permanent Change of Station90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents.100%   
Vendor Payments98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation.95%   
Vendor PaymentsInterest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely.under 3%   
Application AvailabilityProduction system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time.99%   
Annual Assurance Statement on Management Controls over Financial ReportingAnnual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End.n/a   
Account Setup/Maintenance AssistanceUsers utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request.95%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
IPAC98% of Federal IPAC payments are processed within 10 business days.​100%   
TDY95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment.100%   
Vendor Payments98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation.97%   
Vendor PaymentsInterest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely.under 3%   
Application AvailabilityProduction system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time.99%   
Annual Assurance Statement on Management Controls over Financial ReportingAnnual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End.n/a   
Account Setup/Maintenance AssistanceUsers utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request.95%   
Application Availability Prism 100%   
Application Availability E2 100%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
IPAC98% of Federal IPAC payments are processed within 10 business days.99.8%   
TDY95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment.100%   
Vendor Payments98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation.99.19%   
Vendor PaymentsInterest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely.100%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
Permanent Change of Station90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents.100%   
TDY95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment.100%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
Application AvailabilityProduction system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time.99%   
Annual Assurance Statement on Management Controls over Financial ReportingAnnual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End.n/a   
Account Setup/Maintenance AssistanceUsers utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request.95%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
IPAC98% of Federal IPAC payments are processed within 10 business days.100%   
Permanent Change of Station90% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents.100%   
TDY95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment.98%   
Vendor Payments98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation.96%   
Vendor PaymentsInterest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely.under 3%   
Application AvailabilityProduction system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time.99%   
Annual Assurance Statement on Management Controls over Financial ReportingAnnual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End.n/a   
Account Setup/Maintenance AssistanceUsers utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request.95%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
Vendor Payments98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation.100%   
Vendor PaymentsInterest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely.under 3%   
Application AvailabilityProduction system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time.99%   
Annual Assurance Statement on Management Controls over Financial ReportingAnnual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End.n/a   
Account Setup/Maintenance AssistanceUsers utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request.95%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
IPAC98% of Federal IPAC payments are processed within 10 business days.100%   
TDY95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment.100%   
Vendor Payments98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation.95%   
Vendor PaymentsInterest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely.under 3%   
Application AvailabilityProduction system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time.99%   
Annual Assurance Statement on Management Controls over Financial ReportingAnnual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End.n/a   
Account Setup/Maintenance AssistanceUsers utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request.95%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
IPAC98% of Federal IPAC payments are processed within 10 business days.100%   
TDY95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment.100%   
Vendor Payments98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation.97%   
Vendor PaymentsInterest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely.under 3%   
Application AvailabilityProduction system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time.99%   
Annual Assurance Statement on Management Controls over Financial ReportingAnnual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End.n/a   
Account Setup/Maintenance AssistanceUsers utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request.95%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
IPAC98% of Federal IPAC payments are processed within 10 business days.​100%   
TDY95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment.​​100%   
Vendor Payments98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation.​100%   
Vendor PaymentsInterest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely.​under 3%   
Application AvailabilityProduction system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time.99%   
Annual Assurance Statement on Management Controls over Financial ReportingAnnual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End.n/a   
Account Setup/Maintenance AssistanceUsers utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request.95%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
IPAC98% of Federal IPAC payments are processed within 10 business days.100%   
Application AvailabilityProduction system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time.99%   
Annual Assurance Statement on Management Controls over Financial ReportingAnnual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End.n/a   
Account Setup/Maintenance AssistanceUsers utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request.95%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
Application AvailabilityProduction system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time.99%   
Annual Assurance Statement on Management Controls over Financial ReportingAnnual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End.n/a   
Account Setup/Maintenance AssistanceUsers utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request.95%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
Application AvailabilityProduction system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time.99%   
Annual Assurance Statement on Management Controls over Financial ReportingAnnual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End.n/a   
Account Setup/Maintenance AssistanceUsers utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request.95%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
IPAC98% of Federal IPAC payments are processed within 10 business days.100%   
TDY95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment.83%   
Vendor Payments98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation.85%   
Vendor PaymentsInterest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely.under 3%   
Application AvailabilityProduction system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time.99%   
Annual Assurance Statement on Management Controls over Financial ReportingAnnual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End.n/a   
Account Setup/Maintenance AssistanceUsers utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request.95%   
Service AreaMetricQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
IPAC98% of Federal IPAC payments are processed within 10 business days.100%   
TDY95% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment.97%   
Vendor Payments98% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation.93%   
Vendor PaymentsInterest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely.under 3%   
Application AvailabilityProduction system is available 24/7/365 except during established periods of maintenance, pre-approved downtime, and downtime requested by the customer, 95% of the time.99%   
Annual Assurance Statement on Management Controls over Financial ReportingAnnual Assurance Statement on Management Controls over Financial Reporting identifies no material weakness for Oracle Federal Financials. Reported Year End.n/a   
Account Setup/Maintenance AssistanceUsers utilize self-service password resets. 95% of user access requests, account modifications, and non-self-service password resets will be completed within 2 business days of receipt of a valid and properly completed request.95%   

Metrics by Service

MetricMetric DescriptionQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
Rental Rate Survey Reports 95% of regional rental rate survey reports are issued within 60 calendar days of receipt of the rental data from the contractor with no significant errors.    
Student Training Objectives 90% of students’ training objectives are met, as measured by class evaluation forms.    
Requests for Assistance 95% of requests for assistance are answered within 24 business hours of receipt.    
MetricMetric DescriptionQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
Indirect Cost rate proposal 90% of ICS’ indirect cost rate negotiation agreements are offered to the grantee within 6 months of receipt of a complete indirect cost rate proposal.82%   
Cost Allocation Plan Approval Letters 90% of ICS’ cost allocation plan approval letters are sent to the grantee within 6 months of receipt of a complete cost allocation plan proposal.100%   

Metrics for Accounting Operations - PFM Approved metrics for AOSD Departmental Offices only

MetricMetric DescriptionQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
AOSD – 1Respond to 100% audit PBC request by agreed to PBC date. Audit PBC date will be compared to received date of PBC date item    
MetricMetric DescriptionQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
AOSD -295% of outstanding debt is referred to Treasury in accordance with agency deadlines and/or Treasury schedules.    
AOSD - 3100% of stale debt greater than two years is reported to the client and recommended for reclassification or to be written off. IBC will process the CFO's decision within 30 days of receipt. IBC will prepare quarterly, the Treasury Report on Receivables (TROR), in accordance with Treasury guidelines.    
AOSD - 498% of collections are processed in accordance with the IAA specifications for months ending December, March, June, and September    
AOSD - 5Complete Month End Close of Sales and Distribution (SD) Module in FBMS within the first business day of each month (assuming availability of FBMS on the first business day)    
AOSD - 6Complete Year End Close of Sales and Distribution (SD) Module in FBMS by COB September 30th. SD Close has other dependencies and this metric assumes that expense activity is static before 9/30. Metric only applicable for 4th Quarter reporting.    
AOSD -7By the end of each monthly reporting period, 100% of commercial deposits will be processed in FBMS (no Statement of Difference present at end of reporting period)    
AOSD - 895% of fixed price agreements were collected according to terms of the IAA within the reporting period.    
AOSD - 9Process Bankcard Reallocations upon request of program offices with 2 business days of receipt. Metric indicates IBC processed initial file submission within this timeframe and provided feedback to submitter with either the posted file or error messages    
AOSD - 10Process Standard Vouchers (VA's) upon request of program offices within 2 business days of receipt. Metric indicates IBC processed initial file submission within this timeframe and provided feedback to submitter with either the posted file or error messages    
MetricMetric DescriptionQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
AOSD - 11IBC will complete required NRDAR reconciliations (NRDAR monthly recon) on a monthly basis and analyze/resolve all FBWT and investment balances involving NRDAR investment activity by the 5th business day following the end of the month and provide required reconciliations to PFM by COB on the 5th business day.    
AOSD - 12Process Payroll Adjustments upon request of program offices within 2 business days of receipt. Metric indicates IBC processed initial file submission within this timeframe and provided feedback to submitter with either the posted file or error messages    
MetricMetric DescriptionQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
AOSD - 1398% of Federal IPAC payments are processed within 10 business days.    
AOSD - 14By the end of each monthly reporting period, 100% of Federal IPAC payments will be processed in FBMS (no Statement of Difference present at end of reporting period)    
MetricMetric DescriptionQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
AOSD - 1590% of PCS payments are processed within 20 business days after receipt of complete and properly executed documents.    
MetricMetric DescriptionQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
AOSD - 1695% of travel vouchers are paid within 5 business days for automated vouchers and within 7 business days for paper vouchers when a complete package is submitted. Travel vouchers are returned after the 7th business day if proper information has not been received to process payment.    
MetricMetric DescriptionQ1 ResultsQ2 ResultsQ3 ResultsQ4 Results
AOSD - 1798% of commercial payments are processed in accordance with the Prompt Payment regulations upon timely receipt of valid documentation.    
AOSD - 18Interest paid does not exceed 3% of total applicable monthly payments provided supporting documentation is received timely.    
AOSD - 19By the end of each monthly reporting period, 100% of commercial vendor payments will be processed in FBMS (no Statement of Difference present at end of reporting period)    

Termination Clause

FMD Inter-Agency Agreements (IAAs)/Service Level Agreements (SLAs) may not be terminated prior to the end of the period of performance outlined in the agreements. IAA/SLA amounts are determined in the prior fiscal year by service, and each customer’s share of the full service is calculated at that time to ensure full cost recovery. In order to minimize risk and impact on each customer by service offering, IBC/customers can only terminate services at the beginning of the next fiscal year. Either party must provide 180 days written notice prior to termination of services at the beginning of the upcoming fiscal year. This allows the IBC to properly allocate costs to customers for each service in the upcoming fiscal year while mitigating the risk of increasing current year costs for the remaining existing customers. The customer will be billed for all costs incurred related to the customer move to another support organization that are outside of the normal scope of the service offering.


Archive

DateDescriptionFile Format

10/17/2022

IBC DOI SLA Metrics and Performance FY 22

 



 

 

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