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Customer Testimonials

These letters – submitted by customers, partners, and colleagues – reflect the positive impact PMO staff have on the success of the programs and projects they support. By sharing these acknowledgments, we celebrate the dedication, skill, and customer-focused mindset that define the PMO and contribute to IBC’s commitment to delivering high-quality service.

  • “The Department of the Interior Office of Emergency Management (OEM) greatly appreciated the outstanding support provided by Matt Coulter during Interior’s 2024 activation of the Department of Homeland Security Surge Capacity Force. His project management expertise was evident from day one as he led coordination efforts across Interior and FEMA with professionalism, responsiveness, and clear communication. Matt’s development of draft Standard Operating Procedures and visual process flows created much needed consistency and will serve as essential tools for future activations.

    Matt also facilitated the After-Action review, delivering a valuable analysis of lessons learned and opportunities for improvement. His knowledge, leadership, and commitment were instrumental to the success of this effort, and OEM is sincerely grateful for the Interior Business Center’s willingness to provide such an exceptional resource during a critical time.”

    Thomas Balint
    Director, Office of Emergency Management

    Outstanding Support

  • “I want to extend my sincere appreciation for your exceptional support on the recent technical evaluation. Delivering such a thorough, high‑quality assessment in just a day and a half demonstrates an impressive level of expertise, responsiveness, and commitment. 

    Your efforts were especially critical with the current support contract set to expire on April 14. Because of your timely work, we were able to move forward with awarding the Accounting Operations order and ensure there was no disruption in service. This had a meaningful and immediate impact on the Accounting Operations team and supports continued continuity for the program. 

    Thank you for your outstanding professionalism and for consistently delivering at a level that strengthens the organization.”

    Joseph Fusari
    Lead Contracting Officer, Interior Business Center

    Appreciation for Exceptional Support

 

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