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Charge Card Management

IBC serves as the operational arm of the DOI Integrated Charge Card Program and is responsible for:

  • Providing operational and customer service support throughout DOI for the DOI Integrated Charge Card Program
  • Serving as the liaison for operational and technical bank issues
  • Coordinating charge card interface file delivery to DOI systems 
  • Serving as the application administrator and hierarchy manager for bank vendor systems and tools
  • Providing project management support for DOI Charge Card Program initiatives
  • Coordinating payroll salary offset for travel card delinquency
  • Coordinating DOI migration and transition activities as necessary with GSA SmartPay 
  • Providing or supporting charge card role-based training
  • Collaborating with stakeholders regarding internal control reviews

CitiManager System Access


IBC Charge Card Support Center

Having issues with your charge card or CitiManager?

Contact the IBC Charge Card Support Center

Phone: 303-969-5588

For Bureau-specific inquiries, please contact your Bureau A/OPC


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