IBC provides centralized charge card program management support and customer support services to Department of the Interior and external Federal agency customers.
Our Services
- Customer support and program coordination
- Customer onboarding and transition support
- CitiManager administration
- Card lifecycle and account actions
- Transaction and payment support
- Reporting, dashboards, and analysis
- Data validation and reconciliation
- Performance measurement and KPIs
- Training and knowledge resources
Customer Support
The IBC Charge Card Management Center works with Agency/Organization Program Coordinators, cardholders, approving officials, and other designated customer representatives to provide operational support and coordinate charge card program needs for Purchase, Travel and Fleet cards.
Customer Resources
-
Our FAQs provide answers to frequent questions and address common concerns to help you find information quickly.
Frequently Asked Questions
-
Learn how to apply for a Charge Card, register your CitiBank account, complete training, and access policy information.
Charge Card Guidance
-
Access essential training guides for Travel, Purchase, and Fleet Cardholders and Approving Officials.
Training Guides
-
Login to CitiManage to electronically review and approve charge card statements.
CitiManager System Access
Having issues with your charge card or CitiManager?
If you need assistance, please contact the Charge Card Management Center by emailing IBC_Charge_Card_SupportCenter@ibc.doi.gov or calling 303-969-5588.
For questions specific to your organization, please reach out to your Bureau Agency/Organization Program Coordinator (A/OPC).