The IBC staff is available to assist customers with general questions regarding the services we provide.
Customer Support (Help Desk)
Financial and Travel Systems: If you have an issue or question related to financial (OFF, CLM, PRISM, IPP, and G-Invoicing) and travel (ConcurGov and E2 Solutions) systems please contact the Customer Support Center (CSC) –
Hours of Operation: 8:00 a.m. - 7:30 p.m. ET / 6 a.m. - 5:30 p.m. MT
DOI Office of the Secretary (OS) Travel Help Desk: 1-855-847-6398; Option 1
Charge Card Center: 303-969-5588
iQMIS Help Desk: 303-969-7141
Permanent Change of Station (PCS) Support: DOI Clients | Other Agencies
Additional Contacts
The IBC staff is available to assist customers with general questions regarding the services we provide.
Primary Contacts
If you have a concern or suggestion, please use the primary contacts listed below.
Craig Wills
Chief, Indirect Cost & Contract Audit Services Division
Phone: 916-930-3828
Kimberly Holt
Chief, Acquisition Audit Services Branch I
Phone: 916-930-3820
Mike Francisco
Chief, Acquisition Audit Services Branch II
Phone: 916-930-3814
Doris Jensen
Chief, Negotiation Branch I
Phone: 916-930-3829
Mark Stout
Chief, Negotiation Branch II
Phone: 916-930-3830
Meredith Day
Chief, Functional Support Division
Phone: 703-668-6978
Neelima Narra
Chief, Technical Services and Solutions Division
Phone: 703-668-6953
IBC Process Automation Team (RPA):
Mark Reuter
Chief, Process Automation Branch
Phone: 303-969-5820
Matthew Schallenberg
Chief, Accounting Operations Services Division
Phone: 303-969-7274
Dawn Schaffer
Team Lead
Phone: 303-969-5768
Philip Parkovich
Quarters Rental Program Manager
Phone: 303-969-7164
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Step 1 of 3
Contact Escalation Path
In the event your inquiry was not satisfactorily addressed, please contact the following IBC staff, beginning with Tier 2.
Bill Apgar
Chief, Administrative Support Division
Phone: 303-969-7199
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Step 2 of 3
Brent Stevenson
Deputy Associate Director
Phone: 303-969-5416
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