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Payroll Operations

IBC is a shared service provider of payroll operations, producing accurate and timely paychecks and providing other payroll-related services to DOI as well as other federal agencies.

We provide a full range of operational payroll services, debt management, benefits administration, payroll accounting and client specific customer service. IBC works closely with clients to meet their individual needs, identify areas requiring payroll staff intervention and/or monitoring, and to provide continuous feedback and resolution of payroll and T&A issues.

Customer Resources

  • Announcements: Access the most recent User Group Notices
  • Payroll Topics: The most commonly requested information on payroll operations subjects
  • Manuals: A set of manuals that support your Payroll and Time and Attendance operation
  • FAQs: Answers to the most frequently asked payroll operations questions
  • Training: Upcoming training opportunities and registration links

Employees can access and/or make the following personnel-payroll changes through Employee Express (if your agency participates in the program):

  • Access Leave and Earnings Statements
  • Direct Deposit, Allotments
  • Federal Tax Withholding
  • State Tax Withholding (Exemptions). Cannot move states
  • Electing Health Benefits during Open Season or Qualifying Life Events
  • Thrift Savings contributions and Catch Up contributions; includes “Start, Change, or Stop” elections
  • Election of Health Saving Allotment
  • Access W-2 and Corrected W-2s if appropriate
  • Federal Employees Benefit Statement
  • View and print Combined Federal Campaign pledge cards for prior years

To find out more about Employee Express check out the Employee Express area of this website.

For additional assistance, contact your Human Resources Office (HR), Servicing Personnel Office (SPO), or your agency’s Servicing Center.

You may also view the Customer Support Center’s page for contact information by service offering:

Customer Support Center

Fax: 303-969-5463

Hours of Operation: 8:00 a.m. - 7:30 p.m. ET / 6 a.m. - 5:30 p.m. MT


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