IBC Serves as the operational Charge Card program and is responsible for:
- Providing operational and customer service support to external and internal agencies for the Charge Card program.
- Serving as the liaison for operational and technical bank issues between agencies and contracted bank.
- Coordinating Charge Card interface file delivery to systems.
- Serving as the application administrator and hierarchy manager for bank vendor systems and tools.
- Providing project management support for Charge Card Program initiatives.
- Coordinating payroll salary offset for travel card delinquencies.
- Coordinating customer migration and transition activities to ensure compliance with GSA SmartPay Program.
- Providing or supporting charge card role-based training.
- Collaborating with customers regarding internal control reviews.
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Our FAQs provide answers to frequent questions and address common concerns to help you find information quickly.
Frequently Asked Questions
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Learn how to apply for a Charge Card, register your CitiBank account, complete training, and access policy information.
Guidance & AOP/C Contacts
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Access essential training guides for Travel, Purchase, and Fleet Cardholders and Approving Officials.
Training Guides
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Login to CitiManage to electronically review and approve charge card statements.
CitiManager System Access
Having issues with your charge card or CitiManager?
Contact the IBC Charge Card Support Center
For Bureau-specific inquiries, please contact your Bureau A/OPC