Our FAQs provide information on frequent questions or concerns. If you have questions about specific topics not included here, please contact us
If you believe that you should have received a pay increase (for example, a promotion or a within-grade-increase) and it was not included in your salary payment when you expected, contact your local servicing personnel office. Make sure you know when the increase was supposed to be effective. Pay increases of this nature require the personnel office to initiate a change to your pay system record. Once your record has been updated to reflect the new rate of pay, your salary will calculate correctly.
If you believe that you should have received pay for additional time worked (for example, overtime or holiday worked) and it was not included in your salary payment when expected, contact your timekeeper to ensure that they reported the time on your Time and Attendance Report. If not reported, your timekeeper should submit an Amended Time and Attendance Report to the Payroll Operations Division for processing. If reported, your timekeeper should call their point of contact within the Payroll Operations Division to determine the cause of the omission.
Generally, pay for time reported on an Amended Time and Attendance Report occurs within two pay periods from the time Payroll Operations Division receives the report.
Amended Time and Attendance Reports can also be sent through your agency's external Time and Attendance systems such as Quicktime, CASTLE, WEBTADS, and TAAS.