Missing Salary Frequently Asked Questions

Review your Leave and Earnings Statement. If the "Net Pay" block is blank, you should immediately contact your timekeeper or personnel office to determine the cause (for example, missing Time and Attendance Report or lack of a valid appointment). Once the cause has been determined, the timekeeper or personnel office should contact the servicing Payroll Operations Division section to initiate the issuance of a supplemental salary payment.

The U.S. Postal Service may be late in delivering the paycheck. Because of this, the Payroll Operations Division will not normally request a replacement paycheck until the third workday following the official payday. The payday is the first workday. For example, if the official payday is the second Tuesday of the pay period, then the third workday is the following Thursday. If you have still not received your paycheck by the third workday following the official payday, provide the Payroll Operations Division with a written statement. (Use the Contact Us tab for contact information.) Your statement should include:

• Your name (as it appears on your Leave and Earnings Statement, LES)
• Your Social Security Number
• Your employer agency/organization
• The pay period number
• The amount of the payment (as shown on the LES)
• The address to which you want the replacement paycheck mailed
• A daytime telephone number to reach you in case we need additional information

Also include the statement, "Should the original paycheck be located, I hereby certify that I will promptly return the paycheck, un-negotiated, to the Payroll Operations Division, Attention: D-2611.” You should sign the statement, obtain the signature of your supervisor acknowledging the request for a replacement paycheck, and take it to your timekeeper, payroll coordinator, or personnel office, who will FAX it to the Payroll Operations Division. There is a fillable document for this purpose and it is available from your timekeeper, payroll coordinator, or personnel office. (That document, “Information for Reporting Non-Receipt of Hard Copy Salary Check,” is also available on this Web site under Manuals in the Appendix of the Client Interface Guide.)

If a salary check that you received was subsequently lost, stolen, destroyed, or mutilated, you should provide the Payroll Operations Division with a written statement as described in the above answer, but indicate that the check was lost, stolen, destroyed, or mutilated, rather than not received.

First, contact the financial institution designated to receive your salary payment through electronic funds transfer and ask them to confirm that they did not receive the funds for deposit to your account. Then you may request a reissued payment by providing the following information to your timekeeper, payroll coordinator, or personnel office, who will FAX your request to the Payroll Operations Division.

• Your name (as it appears on your LES)
• Your Social Security Number
• Your employer agency/organization
• The pay period number
• The amount of the payment (as shown on the LES)
• A daytime telephone number to reach you in case we need additional information
• The name, address, and telephone number of the financial organization designated to receive the salary payment, as well as the name of a contact person, if known
• The account number to which your salary payment was to be deposited
• The financial organization's routing number (which is shown in the Net Pay block under ABA # on your leave and earnings statement, or can be obtained from your financial institution)

There is a fillable document for this purpose and it is available from your timekeeper, payroll coordinator, or personnel office. (That document, “Information for Reporting Non-Receipt of DD/EFT Payments,” is also available on this Web site under Manuals in the Appendix of the Client Interface Guide.