The IBC staff is available to assist customers with general questions regarding the services we provide.
Customer Support (Help Desk)
HR Systems: If you have an issue or question related to Personnel & Payroll systems (FPPS, Datamart, or Quicktime) or DOI Talent, FedTalent, EODS, and WTTS, please contact the Customer Support Center.
Payroll Services: For payroll inquiries, duplicate copies of your W-2, or Leave and Earnings Statement, please contact the Customer Support Center.
Casual Pay Workers: Contact us for more information if your Casual Pay question is not addressed on our online Casual Pay Guide.
Drug and Alcohol Testing: Contact us with your questions regarding drug and alcohol testing services.
HR Services: For assistance with human resources services provided by IBC, please contact your servicing Human Resources Office representative. If you do not receive HR services from the IBC, you should contact your servicing human resources offices for HR questions and support. DOI Employees: Find your Servicing Human Resources Office.
Personnel Security: Contact us with your questions regarding personnel security.
Verification of Employment: Information on how to access the automated salary and employment verification service.
Additional Contacts
The IBC staff is available to assist customers with general questions regarding the services we provide. If you have a concern or suggestion, please contact us using the primary contacts below.
Primary Contacts
If you have a concern or suggestion, please use the primary contacts listed below.
Christine Zertuche-Rocha
Chief, Payroll Operations Division
Phone: 303-969-6616
Lisa Puente
Deputy Chief, Payroll Operations Division
Phone: 303-969-6680
Rob Crest
Chief, Personnel & Payroll Systems Division
Phone: 303-969-5454
Joy Dubsky Prahl,
Deputy Chief, Personnel & Payroll Systems Division
Phone: 303-969-5593
Lynn Tovsen
Chief, HR Management System Division
Phone: 303-969-5132
Donessa Gaspar
Chief, Security Drug & Alcohol Testing Division
Phone: 303-716-4306
Jerome Morris
Deputy Chief, Security Drug & Alcohol Testing Division
Phone: 303-969-3892
Alandra Harley-Stuckey
Program Analyst, Drug and Alcohol Testing Branch
Phone: 303-969-6723
Kathleen Santistevan
Management and Program Analyst
Phone: 303-980-3927
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Step 1 of 3
Contact Escalation Path
In the event your inquiry was not satisfactorily addressed, please contact the following IBC staff, beginning with Tier 2.
Please Reference the Client Advocate List of Clients to determine which point of contact works with your agency.
Rich Ortiz
Client Advocate, Systems Migration and Services Division
Phone: 303-969-5192
Petra Mckercher
Client Advocate, Systems Migration and Services Division
Phone: 303-969-5638
Jennifer Foster-Adams
Client Advocate, Systems Migration and Services Division
Phone: 303-969-5448
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Step 2 of 3
Nichelle Rogers
Chief, System Migrations and Services Division
Phone: 303-969-7703
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