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IBC CORE Competency Cluster

Approved by the Competency Modeling Validation Review Board on February 9, 2016.

Competency

Definition

Required Proficiency Level – Administrative & Technical Positions

Required Proficiency Level – Management, Professional & GS-1102 (Contract Specialist) Positions

Accountability

Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.

GS-01-04 – Level 2

GS-05-06 – Level 3

GS-07-08 – Level 5

GS-05-10 – Level 3

GS-11-13 – Level 4

GS-14-15 – Level 5

Attention to Detail

Is thorough when performing work and conscientious about attending to detail.

GS-01-04 – Level 2

GS-05-06 – Level 3

GS-07-08 – Level 5

GS-05-10 – Level 3

GS-11-13 – Level 4

GS-14-15 – Level 5

Customer Service

Works with customers to assess needs, provide assistance, resolve problems, satisfy expectations; knows products and services; is committed to providing quality products and services.

GS-01-04 – Level 2

GS-05-06 – Level 3

GS-07-08 – Level 5

GS-05-10 – Level 3

GS-11-13 – Level 4

GS-14-15 – Level 5

Interpersonal Skills

Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

GS-01-04 – Level 2

GS-05-06 – Level 3

GS-07-08 – Level 5

GS-05-10 – Level 3

GS-11-13 – Level 4

GS-14-15 – Level 5

Oral Communication

Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others; attends to nonverbal cues, and responds appropriately.

GS-01-04 – Level 2

GS-05-06 – Level 3

GS-07-08 – Level 5

GS-05-10 – Level 3

GS-11-13 – Level 4

GS-14-15 – Level 5

Problem Solving

Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.

GS-01-04 – Level 2

GS-05-06 – Level 3

GS-07-08 – Level 5

GS-05-10 – Level 3

GS-11-13 – Level 4

GS-14-15 – Level 5

Self-Management

Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

GS-01-04 – Level 2

GS-05-06 – Level 3

GS-07-08 – Level 5

GS-05-10 – Level 3

GS-11-13 – Level 4

GS-14-15 – Level 5

Teamwork

Manages group processes; encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

GS-01-04 – Level 2

GS-05-06 – Level 3

GS-07-08 – Level 5

GS-05-10 – Level 3

GS-11-13 – Level 4

GS-14-15 – Level 5

Written Communication

Expresses facts and ideas in writing in a succinct and organized manner.

GS-01-04 – Level 2

GS-05-06 – Level 3

GS-07-08 – Level 5

GS-05-10 – Level 3

GS-11-13 – Level 4

GS-14-15 – Level 5

 

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