Approved by the Competency Modeling Validation Review Board on February 9, 2016.
Competency | Definition | Required Proficiency Level – Administrative & Technical Positions | Required Proficiency Level – Management, Professional & GS-1102 (Contract Specialist) Positions |
|---|---|---|---|
Accountability | Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules. | GS-01-04 – Level 2 GS-05-06 – Level 3 GS-07-08 – Level 5 | GS-05-10 – Level 3 GS-11-13 – Level 4 GS-14-15 – Level 5 |
Attention to Detail | Is thorough when performing work and conscientious about attending to detail. | GS-01-04 – Level 2 GS-05-06 – Level 3 GS-07-08 – Level 5 | GS-05-10 – Level 3 GS-11-13 – Level 4 GS-14-15 – Level 5 |
Customer Service | Works with customers to assess needs, provide assistance, resolve problems, satisfy expectations; knows products and services; is committed to providing quality products and services. | GS-01-04 – Level 2 GS-05-06 – Level 3 GS-07-08 – Level 5 | GS-05-10 – Level 3 GS-11-13 – Level 4 GS-14-15 – Level 5 |
Interpersonal Skills | Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences. | GS-01-04 – Level 2 GS-05-06 – Level 3 GS-07-08 – Level 5 | GS-05-10 – Level 3 GS-11-13 – Level 4 GS-14-15 – Level 5 |
Oral Communication | Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others; attends to nonverbal cues, and responds appropriately. | GS-01-04 – Level 2 GS-05-06 – Level 3 GS-07-08 – Level 5 | GS-05-10 – Level 3 GS-11-13 – Level 4 GS-14-15 – Level 5 |
Problem Solving | Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. | GS-01-04 – Level 2 GS-05-06 – Level 3 GS-07-08 – Level 5 | GS-05-10 – Level 3 GS-11-13 – Level 4 GS-14-15 – Level 5 |
Self-Management | Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. | GS-01-04 – Level 2 GS-05-06 – Level 3 GS-07-08 – Level 5 | GS-05-10 – Level 3 GS-11-13 – Level 4 GS-14-15 – Level 5 |
Teamwork | Manages group processes; encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. | GS-01-04 – Level 2 GS-05-06 – Level 3 GS-07-08 – Level 5 | GS-05-10 – Level 3 GS-11-13 – Level 4 GS-14-15 – Level 5 |
Written Communication | Expresses facts and ideas in writing in a succinct and organized manner. | GS-01-04 – Level 2 GS-05-06 – Level 3 GS-07-08 – Level 5 | GS-05-10 – Level 3 GS-11-13 – Level 4 GS-14-15 – Level 5 |