IBC Customer Bulletins
This list displays the most recent IBC Customer Information Bulletins.
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Feb 16
Coming Soon: New CSC Call Center Solution and Updated Phone Number
As part of our ongoing commitment to improving your customer experience, we are pleased to announce that the DOI Customer Support Center (CSC) will soon roll out a new call center solution. This transition will result in changes to the CSC phone number and call menu (phone tree).
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Feb 8
QSMO Customer Satisfaction Survey
This survey will provide data on customer experience and satisfaction with the QSMOs, as well as understand the drivers behind the levels of customer satisfaction. This annual survey will baseline customer satisfaction and allow us to measure progress over time for QSMO performance across the federal government.
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Jan 12
Upcoming QSMO Customer Satisfaction Survey
The Office of Shared Solutions and Performance Improvement (OSSPI) at GSA is partnering with OMB and the federal Quality Service Management Offices (QSMOs) to launch the new annual QSMO Customer Satisfaction Survey on January 17, 2023.
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Sep 6
Update to G-Invoicing Implementation
Due to changes required in the Department of the Interior’s Financial and Business Management System (FBMS), IBC’s readiness as a Seller/Servicing Agency to accept G-Invoicing orders (7600Bs) starting October 1, 2022, will be delayed until sometime in FY 2023.
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Jun 24
New Update – Albuquerque Data Center VPN connections
As part of the finalization of the migration to the Albuquerque Data Center, we will utilize our disaster recovery tools to transition existing VPN connections to the Albuquerque Data Center.
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Jun 1
Follow Up – Albuquerque Data Center VPN connections
IBC is pleased to report that the Data Center migration from Denver to DOI’s new Albuquerque Data Center has been completed as planned. Following the move, we became aware of two minor issues. IBC and DOI OCIO are working diligently on the resolution of both issues. We have also notified all impacted customers.
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May 26
Government-wide G-Invoicing Implementation (FMD Customers)
In preparation to the transition to the government-wide invoicing solution, IBC has been actively engaged with your agency on implementing G-Invoicing with your OFF financial management solution.
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May 26
Government-wide G-Invoicing Implementation
As you are aware, there is a government-wide effort under way to implement G-Invoicing. G-Invoicing is an online solution, managed by the U.S. Department of Treasury, Bureau of Fiscal Service, to provide a common platform for intragovernmental transactions.
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May 19
Update – Albuquerque Data Center VPN connections
As we’ve previously shared, the DOI Denver Data Center serving IBC’s applications is moving to DOI’s new Albuquerque Data Center with a final cutover Memorial Day weekend (May 27, 2022, through May 30, 2022).
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Mar 23
Denver Data Center Move
From early April to the end of May, the Interior Business Center and the Department of the Interior’s OCIO will be working to migrate IBC-hosted systems (OFF, FPPS, Quicktime, etc.) from the DOI Denver Data Center to the DOI hosting facility in Albuquerque, New Mexico.