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IBC Customer Bulletins

This list displays the most recent IBC Customer Information Bulletins.

  • Jun 7

    Service Restored - June 7, 2024

    We previously communicated network issues that were causing some outages and delays. We are pleased to announce that these issues have been resolved and network access to our systems has been restored.

  • Jun 7

    Service Disruption - June 7, 2024

    The Department of the Interior is currently experiencing network issues causing some outages and delays. Work is underway to restore normal functionality.

  • Jun 4

    A message from the IBC Director – Leadership Update

    I am excited to announce my new role as the IBC Director and look forward to working closely with each of you to achieve our shared goals. I am honored to continue to lead a hardworking and dedicated workforce of 900+ personnel charged with the mission of providing support services that allow you to better focus on achieving your missions.

  • Dec 1

    Transition from Remedy to Bison Support System

    As we continue our focus on improving your customer experience, we are pleased to inform you that the DOI Customer Support Center (CSC) will be migrating to a new ticketing system called Bison Support System (BSS).

  • Nov 8

    IBC Leadership Updates

    It is with mixed emotions that I share that I will be leaving the IBC to assume a new position at the Farm Credit Administration.

  • Oct 18

    Recent Service Disruption

    Network connectivity issues related to the recent service disruption for LAN to LAN connections have been resolved.

  • Oct 16

    IBC System Alert - Service Disruption

    The Department of the Interior is currently experiencing network issues for certain IBC customers with direct LAN to LAN connections with DOI.

  • May 22

    IBC Customer Central Update

    We are pleased to announce that our IBC Customer Central has been updated! IBC Customer Central is a single-entry point to streamline online customer support and simplify access to IBC-managed systems and applications.

  • Mar 9

    New CSC Phone Number is 866-367-1272 (As of March 10, 2023)

    As we informed you in a previous message, the DOI Customer Support Center (CSC) will soon roll out a new call center solution. This transition will result in changes to the CSC phone number and call menu (phone tree). Starting Friday, March 10, 2023, the new CSC Phone Number is 866-367-1272.