IBC Customer Bulletins
As we continue our focus on improving your customer experience, we are pleased to inform you that the DOI Customer Support Center (CSC) will be migrating to a new ticketing system called Bison Support System (BSS).
It is with mixed emotions that I share that I will be leaving the IBC to assume a new position at the Farm Credit Administration.
Network connectivity issues related to the recent service disruption for LAN to LAN connections have been resolved.
The Department of the Interior is currently experiencing network issues for certain IBC customers with direct LAN to LAN connections with DOI.
The Customer Support Center (CSC) phone system will be offline from 4:00 p.m. ET/2:00 p.m. MT, Thursday, August 3, through Friday, August 4, 2023.
We are pleased to announce that our IBC Customer Central has been updated! IBC Customer Central is a single-entry point to streamline online customer support and simplify access to IBC-managed systems and applications.
As we informed you in a previous message, the DOI Customer Support Center (CSC) will soon roll out a new call center solution. This transition will result in changes to the CSC phone number and call menu (phone tree). Starting Friday, March 10, 2023, the new CSC Phone Number is 866-367-1272.
As part of our ongoing commitment to improving your customer experience, we are pleased to announce that the DOI Customer Support Center (CSC) will soon roll out a new call center solution. This transition will result in changes to the CSC phone number and call menu (phone tree).
This survey will provide data on customer experience and satisfaction with the QSMOs, as well as understand the drivers behind the levels of customer satisfaction. This annual survey will baseline customer satisfaction and allow us to measure progress over time for QSMO performance across the federal government.
The Office of Shared Solutions and Performance Improvement (OSSPI) at GSA is partnering with OMB and the federal Quality Service Management Offices (QSMOs) to launch the new annual QSMO Customer Satisfaction Survey on January 17, 2023.