Date: May 22, 2023
To: IBC Customers
Subject: IBC Customer Central Update
Valued IBC Customers,
We are pleased to announce that our IBC Customer Central has been updated!
IBC Customer Central is a single-entry point to streamline online customer support and simplify access to IBC-managed systems and applications.
Focusing on enhancing your Customer Experience, the updated IBC Customer Central incorporates the US Web Design System principles, guidance, and design components, allowing us to stay aligned with government standards for building more accessible, responsive, and mobile-friendly government websites.
Update Highlights
- Refreshed look and feel
- Content Management System (CMS) upgrade
- Updated navigation (same information architecture)
- Easier access to useful information and performance data (SLA metrics)
- Streamlined contact information and customer support
- Improved Search capability
Thank you for being a valued customer of IBC and for allowing us the privilege to serve as your trusted partner. We encourage you to visit and bookmark the updated IBC Customer Central at https://ibc.doi.gov
Questions
- The IBC staff is available to assist customers with general questions regarding the services we provide.
- If you need technical assistance with the IBC Customer Central site, please use our feedback form.
Resources
IBC Customer Central: https://ibc.doi.gov