Customer Support Center (CSC) Outage - August 3 - 4, 2023

Customer Information Bulletin

Date: August 3, 2023
To: IBC Customers
Subject: Customer Support Center (CSC) Outage - August 3 - 4, 2023

The Customer Support Center (CSC) phone system will be offline from 4:00 p.m. ET/2:00 p.m. MT, Thursday, August 3, through Friday, August 4, 2023. 

During this time, the CSC phone system will be offline due to emergency maintenance. Customers will not be able to reach the CSC by telephone. Customers who call may receive a message saying they have reached the wrong phone number. The 1-866-FOR-1-CSC phone number will be live and operational again after the emergency maintenance. 

Customers can continue to contact the CSC by email at the following email addresses:

Financial Systems: 

• FinancialServices_Helpdesk@ios.doi.gov (Oracle Federal Financials, CLM, and PRISM)
• FBMS_Helpdesk@ios.doi.gov (FBMS)

HR Systems:

• Quicktime_Helpdesk@ios.doi.gov (Quicktime Questions and Quicktime Password resets)
• Payroll_Helpdesk@ios.doi.gov (Duplicate Copies of your W-2 or Leave and Earnings Statement)
• FPPS_Helpdesk@ios.doi.gov (FPPS, WTTS, EODS, webTA and OBIEE)
• Performance_doitalent@ios.doi.gov (Performance Management in DOI Talent)
• Learning_doitalent@ios.doi.gov (DOI Talent Learning Management)
• Fedtalent@ios.doi.gov Fedtalent@ios.doi.gov (FedTalent)

Information Technology (IT) Support:

• CSC_IT_Services_Helpdesk@ios.doi.gov 

Travel Systems:

• Etravel_Helpdesk@ios.doi.gov (ConcurGov and eTravel)
• Travel_Helpdesk@ios.doi.gov (DOI ConcurGov Travel)

We also encourage you to visit and bookmark our updated IBC Customer Central for Tier Zero support during this outage. 

Thank you for being a valued customer of IBC and for allowing us the privilege to serve as your trusted partner.

Resources

• IBC Customer Central

Questions

The IBC staff is available to assist customers with general questions regarding the services we provide.