System Alert
Date: Thursday, November 7, 2024
To: IBC Customers
Subject: Resolved – Customer Support Center Phone Line Issues
Valued IBC Customers,
The Customer Support Center (CSC) Phone System issues have been resolved. We apologize for this disruption and appreciate your patience.
In the future, you may still contact CSC using the emails below:
Financial Systems:
- FinancialServices_Helpdesk@ios.doi.gov (Oracle Federal Financials, CLM, and PRISM)
- FBMS_Helpdesk@ios.doi.gov (FBMS)
HR Systems:
- Quicktime_Helpdesk@ios.doi.gov (Quicktime Questions and Quicktime Password resets)
- Payroll_Helpdesk@ios.doi.gov (Duplicate Copies of your W-2 or Leave and Earnings Statement)
- FPPS_Helpdesk@ios.doi.gov (FPPS, WTTS, EODS, webTA and OBIEE)
- Performance_doitalent@ios.doi.gov (Performance Management in DOI Talent)
- Learning_doitalent@ios.doi.gov (DOI Talent Learning Management)
- Fedtalent@ios.doi.gov (FedTalent)
Information Technology (IT) Support:
Travel Systems:
- Etravel_Helpdesk@ios.doi.gov (ConcurGov and eTravel)
- Travel_Helpdesk@ios.doi.gov (DOI ConcurGov Travel)
We encourage you to visit and bookmark IBC Customer Central for Tier Zero support.
Resources
Questions
- If you have any questions regarding this system status, please contact the Customer Support Center.