Customer Support Center Phone Lines Experiencing Intermittent Issues

System Alert

Date: Wednesday, November 6, 2024
To: IBC Customers
Subject: Customer Support Center Phone Lines Experiencing Intermittent Issues

Valued IBC Customers, 

The Customer Support Center (CSC) Phone System is experiencing intermittent issues at this time. This is impacting all customers calling the CSC. We apologize for this disruption and appreciate your patience. 

Interim Solution: You may still contact CSC using the emails below:

Financial Systems:

• FinancialServices_Helpdesk@ios.doi.gov (Oracle Federal Financials, CLM, and PRISM)
• FBMS_Helpdesk@ios.doi.gov (FBMS)

HR Systems:

• Quicktime_Helpdesk@ios.doi.gov (Quicktime Questions and Quicktime Password resets)
• Payroll_Helpdesk@ios.doi.gov (Duplicate Copies of your W-2 or Leave and Earnings Statement)
• FPPS_Helpdesk@ios.doi.gov (FPPS, WTTS, EODS, webTA and OBIEE)
• Performance_doitalent@ios.doi.gov (Performance Management in DOI Talent)
• Learning_doitalent@ios.doi.gov (DOI Talent Learning Management)
• Fedtalent@ios.doi.gov  (FedTalent)

Information Technology (IT) Support:

• CSC_IT_Services_Helpdesk@ios.doi.gov 

Travel Systems:

• Etravel_Helpdesk@ios.doi.gov (ConcurGov and eTravel)
• Travel_Helpdesk@ios.doi.gov (DOI ConcurGov Travel)

We encourage you to visit and bookmark IBC Customer Central for Tier Zero support. Thank you for your patience and understanding.

Resources

• Customer Support Center

Questions

• If you have any questions regarding this system status, please contact the Customer Support Center.