Contact Us

If we have not answered your Casual Pay question completely on this website, contact us for more information. Please include the name of your agency and your email address or telephone number so that we can reply as soon as possible.

Casual Pay Customer Support

Customer Support Center
Fax: 303-969-5463

Hours of Operation: 8:00 a.m. - 7:30 p.m. ET / 6 a.m. - 5:30 p.m. MT

After Hours and On-Call Support:
Customer Support Center

NOTE: After hours support is no longer provided by the CSC for functional or system support. In case of a system outage Casual users can contact the above number and menu options and their call is routed to DOI OCIO's Data Operations Team which is a 24/7 operation. This group has on-call information for every IBC support application and can report and escalate system outages appropriately.

IT assistance or help with finding FPPS SPOC, printer issue or connectivity issues:
Customer Support Center

Casual Payment Centers

Department of the Interior Casual Hires (BIA, BLM, FWS, and NPS) 

National Interagency Fire Center
Casual Payment Center MS 270 
3833 S. Development Ave.
Boise, ID 83705-5354 
Toll Free: 877-471-2262 
Local: 208-387-5760 
Fax: 208-433-6405

Send Email

Hours of Operation: 9:45 a.m. to 6:15 p.m. ET / 7:45 a.m. to 4:15 p.m. MT Monday - Friday

USDA Forest Service Casual Hires

Albuquerque Service Center
Incident Finance Branch, Casual Pay
101 B Sun Avenue, NE
Albuquerque, NM 87109
Casual Inquiries: 1-877-372-7248
Fax: 1-866-816-9532 or 505-563-7996 

Send Email

Hours of Operation: 9:00 a.m. to 7:00 p.m. ET / 7:00 a.m. to 5:00 p.m. MT Monday - Friday

PLEASE NOTE: Electronic mail (email) is not private communication. Others may be able to access information sent in email messages. Do not send personally-identifying information, including your Social Security Number, via the internet. If your question requires the Payroll Operations Division to review your payroll record, please provide your name as it appears on the Leave and Earnings Statement, Department, Bureau, and daytime telephone number. If you choose to send personally-identifying information via email, the Payroll Operations Division, IBC, or Department of the Interior will not be held liable for unauthorized access or improper use of such information.