Password and Access Related Questions

A password must contain 12 characters, no spaces, and no repeating characters. These three characters @ / \ cannot be used.

Passwords must include:

• One upper case alpha
• One lower case alpha
• One special character ~ ! # $ % ^ & * () + | } { ? >< ] [ _ + = - : ; , .
• One numeric character

If you have forgotten your User ID and/or password, you may use the Login Assistance functionality new to Oracle® R12. To do so, you Click the “Login Assistance” link directly below the “Login” button on the OFF login screen. You will be prompted to provide your User ID for password reset or work email address for User ID. 

Only use the email address associated with your OFF User Account. An email will be sent to the email address assigned to your User ID. If you have not received an email within 10 minutes, please call the Customer Support Center .

OFF will lock out a User Account if the user fails to login five times. This is a change from three times in OFF 11i. Locked accounts may only be unlocked by contacting the Customer Support Center or by email at FinancialServices_HelpDesk@ios.doi.gov

The IBC is committed to following system security best business practices. As part of that effort, users are required to change passwords every 60 days. Changing passwords regularly mitigates the risk of compromised passwords.

Security policy requires an Oracle user session to become invalid if no activity is accomplished for 15 or more minutes. You will be required to supply your user/password credentials again.

Access to the IBC OFF application is granted through the submission of a client-specific Oracle® Access Request Form. The forms are evaluated and processed by the IBC Security Points of Contact. Copies of the forms may be found here.

Forms completed in their entirety should be submitted to the Customer Support Center at FinancialServices_HelpDesk@ios.doi.gov

If your access has been end dated for inactivity, please contact the Customer Support Center or by email at FinancialServices_HelpDesk@ios.doi.gov to have your account reactivated.

If one or more of your User Roles has been end dated by request, you must fill out and submit an Oracle® Access Form from your agency. Click the “Change existing Oracle user access/responsibilities” in the ORACLE USER ACCESS section.