IBC Performance on Service Level Agreement Metrics
At the IBC, we recognize our responsibility to proactively measure, assess, and manage all aspects of delivered services as evaluated against the performance metrics established in our service-level agreements (SLAs).
Service Level Agreement Metrics Reports
| Date | Description | File Format |
|---|---|---|
10/01/2020 | IBC Quarters SLA Metrics and Performance 2020 |
|
10/01/2020 | IBC Oracle SLA Metrics and Performance 2020 |
|
01/01/2021 | IBC DOI SLA Metrics and Performance 2021 |
|