IBC Performance on Service Level Agreement Metrics
At the IBC, we recognize our responsibility to proactively measure, assess, and manage all aspects of delivered services as evaluated against the performance metrics established in our service-level agreements (SLAs).
Service Level Agreement Metrics Reports
| Date | Description | File Format |
|---|---|---|
07/15/2022 | IBC DOI SLA Metrics and Performance FY 22 |
|
FY2023 SLA Metrics
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