DOI Travel Help Desk

This is your first stop to obtain resolution of most travel concerns.

Phone: 855-847-6398

Press Option 1 for Help Desk Assistance

Hours of Operation:  8:00 a.m. - 7:30 p.m. ET / 6:00 a.m. - 5:30 p.m. MT

Contact the Help Desk to resolve these types of issues

  • Assistance with travel authorization or voucher
  • Trouble with password setup
    - Assistance with Password Resets that cannot be accomplished through the "Forgot your user name?" - and - "Forgot your password?" links.
  • General Navigational Questions/Concerns
  • Standard Software Functionality and Troubleshooting
  • Assistance with travel reservations

Travel Management Centers (TMC)

  • Duluth Travel Inc. (the TMC that will support travelers whose Duty Station resides in the lower 48 states and Puerto Rico)
  • El Sol (the TMC that will continue to support travelers whose Duty Station resides in Alaska, Hawaii, and the Pacific Islands)
  • TMCs' phone number: 855-847-6398
  • Option 2 - DTI: Travelers stationed in the lower 48;
  • Option 3 - El Sol: Travelers stationed in Alaska including fire response in Alaska;
  • Option 4 - El Sol: Travelers stationed in Hawaii and Pacific Islands; or
  • Option 5 - Travelers related to Fire, Law Enforcement and National Disaster Emergencies.

Contact the Duluth Travel Inc./El Sol Help Desk for the following issues: 

Note - Contact to Duluth Travel or El Sol will incur a TMC fee (i.e., full service/touch fee).

  • Reservations that cannot be made using the ConcurGov booking engine (including all Foreign Travel and most Alaska Travel issues)
  • Travel Problems encountered while in Travel Status (i.e. flight availability, rental car availability, etc.)


 

 

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