2021 IBC FMD Customer Day

Welcome

  • Opening Remarks by IBC Director
  • FMD Associate Director Updates
Treasury QSMO Update
“Meet the Team” Video - Accounting Operations

Accounting Operations

  • Robotics Process Automation (includes demo)
  • Intelligent Optical Character Recognition (IOCR)
  • Pay.gov
  • Virtual Employee Network (VEN) & 1164 Payment Processing
“Meet the Team” Video - Accounting Operations/Administrative Support

Functional Support & Technical Services and Solutions

  • Data Universal Numbering System (DUNS) to Unique Entity Identifier (UEI) Transition
  • Contract Life Cycle Management (CLM) – Enterprise Command Center (ECC)
  • G-Invoicing
“Meet the Team” Video - Functional Support/Technical Support

Customer Engagement

  • Information Delivery/Customer Communications
  • Customer Satisfaction
  • Online Resources
  • Q&A and Wrap Up