Testimonials

Here’s what some of our customers say about our process automation services.

Working with the team at IBC was a pleasure. Once our team identified the process we wanted to automate, we worked with their knowledgeable staff to review the tasks, analyze the step-by-step processes and finalized the process definition document. IBC provided a narrated video of the BOT completing all the steps. It was very impressive! After a 3-month parallel, we put the BOT into production and are very pleased.

 

Janet Rogers Branch Chief, JAO Financial Statements & Real Property, Fish and Wildlife Service


It was so exciting to work with the IBC team in the development of our first bot. We have been talking about automation and robotics for a while now and to see our idea come to fruition, with the excellent partnership with the IBC process automation team, made us very pleased. The IBC team was easy to work with, and they demonstrated great patience with us as they led us through the process. Mark and Anne were fully transparent, listened to our concerns, and were always professional. The Service looks forward to tackling other processes in the future with IBC’s assistance.

 

Michael Sciortino Chief, Financial Operations JAO, Fish and Wildlife Service


Here's what an IBC manager say about their experience with RPA.

Since working with the Process Automation Branch, we've been able to automate several processes and improve overall efficiencies by eliminating manual effort. Removing the manual keystrokes has led to fewer errors and time savings. The processes automated in the Accounts Payable Branch will save upwards of 3000 hours of manual processing annually. Automating repetitive duties that are time consuming have allowed the staff to focus on other client priorities, while not losing productivity. PAB works closely with our staff to first understand the needs and expectations of the automation, then maps the process, automates the process, demonstrate the automation during user acceptance, and works with our staff to migrate the automation to a production environment. The experience has been nothing but positive.

 

Karen Moore Branch Chief, Vendor Payments, IBC